1. What are your business hours?
Our business hours are Monday to Saturday, from 9:00 AM to 6:00 PM. We are closed on Sundays and public holidays, but you can still reach out to us via email, and we’ll respond on the next business day.
2. How can I contact customer service?
You can contact our customer service team by emailing us at [email protected]. We aim to respond to all inquiries within 24 hours during our business hours.
3. Where is Muse Gaze located?
Our business address is 35 - 42, St Martin's Court, London, United Kingdom, WC2N 4AL. Please note that this is our mailing address, and we do not offer in-person customer service at this location.
4. What products do you offer?
We offer a wide range of fashion items, including Blazers, Bodysuits, Coats & Jackets, Denim Skirts, and Jumpsuits. Our collections are curated to provide stylish, high-quality clothing that suits various tastes and occasions.
5. How can I place an order?
To place an order, simply browse our collections on the website, select the items you want, choose the appropriate size and color (if applicable), and add them to your cart. Once you’re ready, proceed to checkout to complete your purchase.
6. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), and other secure payment options as displayed at checkout.
7. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times will vary based on the destination. Please check our shipping policy or contact us for more specific information.
8. Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier’s website.
9. What is your return policy?
We currently do not offer returns. Please make sure to review product details and sizing information carefully before making a purchase. If you encounter any issues with your order, please contact us at [email protected], and we’ll do our best to assist you.
10. Can I change or cancel my order after it’s been placed?
Once an order has been placed, it begins processing immediately. If you need to make changes or cancel your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request, but please note that changes or cancellations may not be possible once the order has been processed.
11. How do I know what size to order?
We provide a size guide on our product pages to help you choose the correct size. If you’re unsure, we recommend comparing our size chart to a similar item you already own. For additional assistance, feel free to contact us.
12. Do you offer gift cards?
We currently do not offer gift cards, but we are working on adding this feature in the future. Stay tuned for updates!
13. How can I stay updated on new products and promotions?
To stay updated on our latest products, promotions, and news, you can follow us on social media and sign up for our newsletter. We regularly share exclusive offers and updates with our subscribers.
14. What should I do if I have a problem with my order?
If you experience any issues with your order, such as receiving the wrong item or a defective product, please contact us immediately at [email protected]. Include your order number and a brief description of the issue, and our customer service team will assist you in resolving the matter as quickly as possible.
15. Do you offer custom or personalized items?
At this time, we do not offer custom or personalized items. However, we are constantly expanding our product offerings, so please check back for any updates.
16. How can I provide feedback or suggestions?
We love hearing from our customers! If you have any feedback or suggestions on how we can improve our products or services, please feel free to reach out to us at [email protected]. Your input is valuable to us, and we appreciate your time and thoughts.